Policies last updated 3/11/09
Shipping Policy
1. All items will ship via the level of UPS or USPS service that the customer selects during the checkout process. If selecting UPS, remember UPS does not deliver to P.O. Boxes or APO AE Addresses. If your order has one of these addresses as the shipping address and you selected UPS as the shipping method, the order will be rejected and you will be notified.
2. All orders for items shipping via any level of USPS service, UPS Ground and UPS 3-Day Select will be processed and ship normally within 3 business days of order placement. We may offer an expedited processing service in the future for these types of shipments.
3. All orders for items shipping via UPS AIR Services will be processed and ship the same business day if placed before 10:00AM E.S.T. Orders placed after that time will ship the next business day.
4. JLA reserves the right to ship via alternate carrier with a comparable level of purchased service if we deem it necessary.
Local Pickup Policy
1. If the customer selects Local Store Pickup as the shipping option, we will contact the customer either via telephone or e-mail after payment has been received and the order has been processed (see processing times stated above) to schedule a pickup appointment and provide directions to the appropriate pickup facility. The customer must provide a requested appointment time (30-minute range) and if that time is available, we will confirm that time as a scheduled appointment. CUSTOMERS MUST HAVE A SCHEDULED APPOINTMENT FOR LOCAL PICKUPS - NO EXCEPTIONS! Customers without a SCHEDULED APPOINTMENT will not be serviced!
2. Customers who arrive early or late for a scheduled appointment (Appointments allow for a 30-minute range - early birds will not be serviced until their scheduled appointment time) will not be serviced and must schedule another appointment by e-mail or telephone at least 24 hours in advance. After the 2nd customer missed appointment, the customer will be charged at $25.00 late pickup fee that must be paid at the time of pickup.
3. As stated above, orders will be processed normally within 3 business days of order placement. Local pickup appointments will normally be scheduled for no later than 1 business day after this processing time. An expedited local pickup service may be offered in the future.
4. All local pickups will be in the Raleigh/Durham, North Carolina - Metro area (Different facilities based off of the item purchased) unless otherwise stated in the individual item description.
5. If the customer selects "Cash at Pickup" as the payment method, the customer is responsible for payment of the full amount due before the order will be released. If the "Cash at Pickup" payment method is selected, the item/s in the order will still be available for purchase by other customers until the order is actually picked up. It one of the items in a customer's order using the "Cash at Pickup" payment method is purchased by another customer prior to the "Cash at Pickup" order being completed and that customer used a method of payment other than "Cash at Pickup" - then that customer's order will have priority. Orders that use a method of payment other than "Cash at Pickup" will always have priority. Orders using the "Cash at Pickup" payment method that are picked up the soonest will have priority over other orders using the same payment method. When placing an order using the "Cash at Pickup" payment method, it is important that you schedule your pickup appointment no later than 48 hours from the time your order was placed or your order may be cancelled along with your IP address and other identifiying information being blacklisted from use of participating sites. If any other method of payment is selected, the customer is responsible for paying sales tax for all qualifying purchases picked up locally in North Carolina. If sales tax was not paid on the order, the sales tax must be paid at time of pickup.
6. At the time of local pickup, the customer must supply a valid state or federal ID. This ID must match the billing name and address for the order being picked up unless otherwise authorized by JLA. We will make a photocopy of this ID (or just copy necessary information at our discretion) and the customer will be required to sign an invoice stating that they received the item/s being picked up.
7. No "bench testing" of the item/s being picked up at the local pickup facility is permitted. We may allow an exception to this if pre-arranged and in that case, there will be a $45.00 "BENCH CHARGE" if the customer wishes to "bench test" the item/s being picked up at the local pickup facility.
Shipping Claims Policy
1. If an item is lost or damaged in transit, the buyer must notify JLA within 48 hours of receipt/expected delivery and MUST SAVE ALL PACKAGING MATERIALS. Failure to do so may result in denial of a claim for loss/transit damaged by the carrier/insurance company
2. JLA will file all claim paperwork for lost/damaged items. Buyer must make item available for inspection and transport by the carrier/insurance company upon request.
3. JLA will send a REPLACEMENT item or issue a FULL REFUND (at our discretion) for any LOST or DAMAGED ITEM ONLY UPON settlement of the insurance claim by the insurance company with JLA for the lost or damaged item.
4. All items packaged by JLA are guaranteed to be packaged within the carriers packaging guidelines and if a claim for damage is denied due to improper packaging, JLA will send a REPLACEMENT item or reimburse the buyer all amounts paid by the buyer to JLA for the transaction ONLY UPON completion of any related appeals by JLA to the carrier/insurance company.
Returns Policy
1. Each item description will state either the EXCHANGE OR REFUND TERMS for that specific item.
2. We have an EXCHANGE POLICY AND REFUND POLICY
3. We do not offer EXCHANGES OR REFUNDS ON SOME ITEMS. EACH ITEM WILL STATE IF AN EXCHANGE OR REFUND POLICY IS IN EFFECT ON THAT SPECIFIC ITEM OR NOT!
4. The policies for EXCHANGES OR REFUNDS ARE:
EXCHANGE
A. If the item description says EXCHANGE WARRANTY, JLA will exchange the item for a like/comparable item as long as the item is returned to us within the amount of days stated (starting from the delivery date of the item!) Exchanges can only be made if the item is no longer as described in the item description and this was not caused by customer misuse, mishandling or any other deliberate or accidental act.
B. Buyer will be responsible for contacting JLA to receive a RMA#. The buyer must write the RMA# on the box as well as include a copy of the RMA# e-mail in the box with the item. Items without an RMA# as stated will be REJECTED.
C. Buyer will be responsible for the shipping costs to return the item to JLA. The item must be returned in the same condition that it left our facility. If the item is lost or damaged in transit during the return shipment, buyer will be responsible for filing all shipping claims with the shipping carrier and no exchange by JLA will be made.
D. Upon receipt of the returned item, JLA will verify the condition and serial numbers on all items. If the item is not able to be verified, the buyer will be responsible for having the item collected from our facility at their expense within 10 days of notification. If not collected within that period, the item will be disposed of at our discretion.
E. Upon verification, JLA will ship (at our expense) a like/comparable item to the one that was purchased. If no comparable item is available, JLA will issue a full refund of the purchase price (minus original shipping cost)
F. The exchanged item will have a 5 day REFUND warranty as stated below in the REFUND section.
REFUND
A. If the item description says REFUND WARRANTY, JLA will REFUND the purchase price of the item minus original shipping costs and 25% restocking fee.
B. To receive the refund, the item must be returned to us within the amount of days stated (starting from the delivery date of the item!) REFUNDS can be requested for any reason within the allotted time.
C. To receive the refund, buyer will be responsible for contacting JLA to receive a RMA#. The buyer must write the RMA# on the box as well as include a copy of the RMA# e-mail in the box with the item. Items without an RMA# as stated will be REJECTED.
D. Buyer will be responsible for the shipping costs to return the item to JLA. The item must be returned in the same condition that it left our facility. If the item is lost or damaged in transit during the return shipment, buyer will be responsible for filing all shipping claims with the shipping carrier and no REFUND by JLA will be made.
E. Upon receipt of the returned item, JLA will verify the condition and serial numbers on all items. If the item is not able to be verified, the buyer will be responsible for having the item collected from our facility at their expense within 10 days of notification. If not collected within that period, the item will be disposed of at our discretion.
F. Upon verification, JLA will issue the REFUND within 7 to 10 business days of processing via PAYPAL.
